To reset your password, tap or click the "Forgot Password" link on the login screen. Enter the email address associated with your account, and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, password reset links expire after 24 hours.

No, each Incruze account must have a unique email address. This helps us maintain account security and ensures that your booking history, credits, and membership benefits are all connected to your single profile.

If you wish to delete your account, please contact our customer service team at support@incruze.ae or through the in-app chat. Please note that deleting your account will permanently remove all your data, including booking history and any unused Incruze Credits. If you have an active booking, you'll need to complete or cancel it before your account can be deleted.

Yes, you can update your email address or phone number in the "Account Settings" section. When changing your email address, we'll send a verification link to the new email to confirm the change. For phone number changes, we'll send a verification code via SMS to ensure the new number is correct.