For modifications within 48 hours of your scheduled departure, please contact our customer service team directly at +971-0567047077. While we can't guarantee that all last-minute changes will be accommodated, we'll do our best to help you. Please note that last-minute changes may incur additional fees.

Yes, you can transfer your reservation to another person. Contact our customer service team with the new guest's details at least 24 hours before your scheduled departure. The new lead guest must provide identification upon check-in. Please note that while the reservation can be transferred, you remain responsible for the payment unless otherwise arranged with our customer service team.

If you know you'll be late, please contact our customer service team immediately. While we offer a grace period that varies by boat provider, you should arrive at your scheduled time to ensure the full duration of your trip. Beyond the grace period, the captain may need to adjust your itinerary to accommodate the delayed start.

Yes, you can discuss route adjustments with your captain during the trip, provided the requested changes are within safe navigational limits, maritime regulations, and time constraints of your booking. Some routes may require additional permissions or may not be feasible due to weather conditions, water depth, or navigation restrictions. The captain has the final authority regarding route changes based on safety considerations.

In the rare event of technical issues that significantly impact your experience, our team will make every effort to resolve the problem quickly. If the issue cannot be resolved and significantly shortens your trip, you may be eligible for a partial refund proportionate to the lost time. If the technical issue prevents the trip from proceeding entirely, we'll offer you the option to reschedule or receive a full refund.